Custom Services is a reliable and reputable Heating, Air Conditioning, Geothermal, & Plumbing services contractor that was started in 1980 by Bob and Dana Townsend. The core of our business was generated from construction of new homes. Bob’s primary job was installing air conditioners in these homes. Business was good until the housing business eventually bubble burst in the mid 80s with the fall of the construction industry. Bob chose to refocus the business on servicing the heating and air conditioning units he had been installing in those homes. Bob’ heating and air conditioning servicing services earned credibility in the eyes of the homeowners and helped to boost the reputation of Custom Services in the heating and air conditioning industry in Tulsa, OK.
Our business concept is based upon building a strong relationship and trust among employees. It is a part of the vision for Custom Services. Both Bob and Dana pride their success on following Dr. W. Edwards Deming’s philosophy of life and relationship of people management. The Townsends applied this concept to Custom Services and continue to implement today. The result has allowed Custom Services to provide quality heating and air conditioning services at a fair and competitive price and let employees earn ownership of the company.
Bob Townsend’s goal is to keep Custom Services’ position at the top of the heating and air conditioning business in Tulsa, Oklahoma, providing all kinds of heating and air conditioning services to residential, commercial, and industrial properties in Tulsa and Greater Oklahoma City. Custom Services was inducted into the 199 Air Conditioning Contractors of America’s (ACCA) Safety Masters Club in recognition of their significant commitment to safety and employee safety programs. Only 78 contractors were selected nationwide for 1999, with only three from Oklahoma.
Custom Services’ Mission Statement
We are dedicated to providing the best cooling, heating, and plumbing services, products, and education through a process of continuous improvement that will exceed expectations and will build lasting relationships with employees, customers and suppliers.
Thinking about upgrading your heating and air conditioning system? Click here for FREE in-home estimate. Call us today at 918-622-8686 (Tulsa), 918-258-8686 (Broken Arrow), 405-470-0888 (Oklahoma City). We provide 24-hour emergency service for all your Heating, Cooling, and Plumbing installation, replacement, repair, or maintenance needs.