About Custom Services
Since 1980, Custom Services has been Oklahoma's premier service company, providing both residential and commercial clients with unbeatable heating, air conditioning, and plumbing services. Day or night, you can always count on us to deliver the highest quality air conditioning service repair at the right price.
The picture of the red brick building above is where it all began in
June of 1980, at 418 S. Main, Broken Arrow.
community
We are dedicated, through a process of continuous improvement to providing cooling, heating, plumbing ventilation, indoor air quality and design services, products and education that will build lasting relationships with employees, customers, suppliers and the community.
story
In 1980, Bob and Dana Townsend started Custom Services. Since then it's become one of Oklahoma's most reliable heating, air conditioning, and plumbing service contractors.
team
Over the last four decades, Bob Townsend has built a team of highly-trained, thoroughly vetted professionals who have delivered unparalleled service to both customers and the community.
awards
It's an honor to be recognized by our peers and industry leaders, and we're deeply grateful for every opportunity we have to go above and beyond for our customers and our community.
Reliable & Reputable care since 1980
Over the last four decades, Bob and his team of highly-trained, thoroughly vetted professionals have delivered unparalleled service to customers and community, alike.
When you call Custom Services, you’ll be helped by one of our friendly customer service team members. Whether you’re in need of service repair or simply have questions, we’re happy to assist you. No matter the job, our entire team is unified around the goal of providing our customers with the absolute best service possible.
We’d also like to give a special shout-out to one of our more well-known team members: our incredible Custom Services spokesperson, Shoop. He’s been an asset to our company for over a decade—and a loyal customer, too!
Custom Services is proud to have been a part of dozens of community projects over our 40 years in business. It’s an honor to help support our local citizens and the community as a whole, and we look forward to continuing that mission for many years to come.
our business concept
Our business concept is based upon building strong relationships and trust among our employees. Building that strong employee culture is a key part of the vision for Custom Services.
Both Bob and Dana pride their success on following Dr. W. Edwards Deming’s philosophy of life and relationship of people management. The Townsends applied this concept to Custom Services and continue to implement it today.
The result has allowed Custom Services to build an outstanding team of technicians who provide customers with quality heating and air conditioning services at a fair and competitive price.
our goal
Bob Townsend’s goal is to keep Custom Services’ position at the top of Oklahoma's service industry by providing residential, commercial, and industrial customers with unbeatable.
(Custom Services was inducted into the 1999 Air Conditioning Contractors of America’s (ACCA) Safety Masters Club in recognition of their significant commitment to safety and employee safety programs. Notably, only 78 contractors were selected nationwide for 1999, with only three from Oklahoma.)
Our Mission
Through a process of continual improvement, we are dedicated to providing cooling, heating, ventilation and design services, products and education that will exceed lasting relationships with employees, customers, suppliers and the community.